Simplisafe Smart Lock Not Responding

Simplisafe Smart Lock Not Responding

Simplisafe Smart Lock Not Responding – Finding a solution against problems user-facing using SimpliSafe smart lock, thus these below SimpliSafe smart lock troubleshooting is only for above 2018 3rd generation.

Simplisafe Smart Lock Not Responding

Simplisafe Smart Lock Not Responding

If you want to know more about Simplisafe Smart Lock Troubleshooting then read this article carefully.

Problem-1: SimpliSafe Smart lock not responding

When there are complications with the SimpliSafe smart lock, it does not answer to the user’s activities. The Simplisafe Smart Lock Not Responding problem might be triggered by one of the following factors.

Incomplete Installation

  • The important steps were already programmed into the SimpliSafe base station, but the installation was never finished. You have to delete extra sensors from the SimpliSafe smart lock using the smart lock’s Keypad if you do not need them.
  • You need to enter your Master PIN on the smart lock keypad after pressing the Menu button.
  • After that, you simply have to choose Devices and then, using the right rocker, pick the device name that you want to delete.
  • Then, simply Navigate down to the end of the menu list and select the Remove option with the right rocker or the right arrow on Keypad, and after that, press the off button to return to the Menu.

Life of the smart lock battery end

  • Now, when the battery in the SimpliSafe smart lock runs out, the smart lock will be incapable to respond to any actions.
  • You simply need to check for the warning “Low Battery” on the Keypad and then just replace the exhausted batteries with fresh ones.
  • After that, you need to remove the sensor from the wall by sliding it upwards, then holding the little release holder at the rear of the sensor and eliminating the battery.
  • You simply have to replace the battery in the sensor and return it to its original location on the wall If the Base Station does not get unceasing power, the rechargeable backup battery is used for the remaining 24 hours. If the backup charge runs out, the smart lock will not work.

Base Station is far away:

  • If the Base station is located at a long distance from the smart lock, then the lock cannot communicate with the Base Station, and to know the Base Station’s communication status with the sensor, 
  • You simply need to press the Menu button on the smart lock keypad and then you need to enter the Master PIN.
  • After that, simply move to the Test Mode option, and press the right rocker or right arrow to select the option and the Base station informs that it is entering the Test Mode. Next, you need to press the button at the top of the sensor mounted on the wall. 
  • Now, if the Base Station communicates with the sensor, then the Base Station announces the sensor information. Then, the Base Station does not broadcast anything.

Keypad software not updated:

  • The smart lock will not function if the Base Station software is updated but the keypad software is not.
  • You need to make the Wi-Fi router network visible to other devices by turning it on and on the smart lock’s Keypad, you simply have to press the Menu button.
  • Then, simply select System Settings from the drop-down menu.
  • After that, you need to choose Wi-Fi and then your Wi-Fi network name and input the network password to access the Wi-Fi network.
  • Now, If the Wi-Fi connection is successful, the message seems on the Keypad and when the Keypad is connected to a Wi-Fi network, then the accessible software updates for the Keypad will be displayed.

Problem 2: SimpliSafe Smart Lock not connecting to Wi-Fi

  • If you are facing Wi-Fi issues with your SimpliSafe system, there are some things you can try doing to correct this:
  • You need to make sure your router is transmitting your network on a 2.4 GHz signal rather than a 5GHz frequency. 
  • You’ll have to re-enter your password on your keypad if your SSID and/or Wi-Fi Password have lately changed. Instructions for connecting to and updating your Wi-Fi information might be found in this article.
  • You also need to make sure your SSID is not unseen. If it is, go to your network settings for your Wi-Fi Router and permit the network to be ascertainable, and simply try power cycling your base station and attempting to reconnect.
  • Finally. You need to reset your Wi-Fi Router.

Problem 3: Simplisafe keypad won’t connect to the base station

First, you need to test to see if the keypad can connect with the base station when they are close together. You either unplug the base station and bring it closer to the keypad or simply slide the keypad off its bracket and bring it closer to the base station.

You need to try to arm the system through your keypad and see if it works. If it does, simply try moving your base station to a somewhat closer location to your keypad.

This error most frequently occurs due to the keypad being too far from the base or certain kinds of walls or appliances interfering with the signal. If bringing the keypad and base station close together does not solve your problem, then the keypad is probably not paired with the base station.

Problem-4: Simplisafe smart lock won’t calibrate

System Update:

  1. You simply need to check to see if your system is up to date first and to update the software on the Simplisafe device, you need to hit the Menu button on the Keypad.
  2. After that, simply go to System Settings and then Wi-Fi Select your wireless router’s network name (SSID) and then input its network security key (password).
  3. Now, you have to wait until you see the message “Wi-Fi should now be connected.” And Check if any updates are accessible on the Keypad. If so, simply update the software of the Simplisafe device to the most recent version.

Also Check:


We have shared everything about Simplisafe Smart Lock Troubleshooting in this article on “Fixing Simplisafe Smart Lock Not Responding” if the info that we shared above helped you in any way then do share it with others.

You May Also Like